Get support

Questions about your account, quit plan, streaks, or tracking? Contact us and we'll help you get back on track quickly.

Before you contact support (2-minute checklist)

Most support cases are solved faster when you send clear technical context with your first message. Use this short checklist before contacting us.

Confirm your iOS version and update Quffy to the latest app release.
Restart the app and reproduce the issue once, end-to-end.
Capture one screenshot and note the exact screen/page name.
Write down device model, iOS version, app version, timezone, and the approximate time of the issue.

For streak, craving, or timeline issues, include two lines: "Expected result" and "Actual result". This format helps us isolate account-data problems much faster.

Frequently Asked Questions

You can create an account or log in with the same methods on every iPhone:

Your email address with a confirmation code
Apple ID
Google account

Use the same login method you used originally. That is the safest way to keep your quit history, streaks, and tracking data connected to the correct account.

Check spam/junk first, request a new code, and wait 3-5 minutes. If it still does not arrive, contact us from the same email address you used during sign-up so we can verify delivery logs quickly.

It is a Fagerstrom-style nicotine dependence check. Your answers help Quffy recommend a more realistic starting plan, including trigger strategy, craving support level, and pacing for your first smoke-free or vape-free days.

Open the main screen, tap "+", choose the nicotine type, and save the entry. Try to log right after each event. Accurate timing and quantity give you better trigger insights and more useful progress trends.

Yes. In Goals, set your quit date and Quffy will organize milestones around that target. You can use this for quitting smoking, quitting vaping, or tapering mixed nicotine habits before a full stop date.

Quffy combines your logs, streak timeline, craving patterns, and milestones in one view. This helps you see what is improving, where risk is rising, and which routine changes are worth keeping.

Yes. Open History, select the record, then edit or delete it. Clean logs improve report accuracy, especially for trigger patterns and streak calculations.

Absolutely. You can update your quit date at any time in settings. Quffy will recalculate timelines and milestones automatically.

Yes. You can use Quffy for gradual reduction or a direct quit approach, depending on what fits your routine. Pick the method you can follow consistently for at least two weeks.

Start with three checks: restart the app, update iOS and Quffy, and reinstall if needed. If the issue continues, contact support with your device model, iOS version, app version, and a short reproduction path.

Email hello@quffy.app with subject 'Quffy Feedback' or 'Quffy Bug Report'. Include one screenshot, 3-5 steps to reproduce, and what you expected to happen.